Refund & Cancellation Policy
At BAMBOO, we prepare food fresh and made to order. If something is wrong with your order, please contact us so we can review it and help make it right.
Incorrect, missing or unsatisfactory items
Please report missing items, incorrect preparation, or food-quality concerns as soon as possible, preferably within 12 hours of pickup or delivery.
Include your order number or receipt, the affected item, and a brief explanation. Photos are helpful when available but are not required for every claim.
For a confirmed issue, you may choose a replacement or a refund for the affected item. If the entire order is affected, a full refund may be appropriate. Requests are reviewed individually.
If you suspect a food-safety issue, stop consuming the item and contact us promptly. The suggested reporting window does not limit any rights provided by law.
Cancellations and changes
Online orders cannot be canceled or modified once placed, regardless of whether preparation has started. This applies to orders submitted through the BAMBOO website, BAMBOO app, or any third-party ordering or delivery platform.
Please review your items, customizations, pickup or delivery details, and scheduled time carefully before submitting your order.
For orders placed directly in-store, rather than online, contact us immediately. Cancellation or changes can generally be accommodated before preparation begins but may not be possible afterward.
If BAMBOO cannot fulfill an item, we will refund the amount paid for that item. This cancellation restriction does not prevent refunds or replacements for confirmed order mistakes or food-quality issues.
Changes of mind and uncollected orders
Because our food is perishable and prepared to order, we generally do not offer refunds solely for a change of mind, personal taste preferences, or an order that was prepared correctly but not collected.
This does not prevent us from addressing preparation mistakes or genuine quality concerns.
Delivery issues
For orders placed directly through our website or BAMBOO app, contact us about missing deliveries, damaged items, or delivery-related quality concerns. We will review the circumstances and provide an appropriate resolution for confirmed issues.
Third-party orders
For orders placed through a third-party ordering or delivery platform, please report the issue through that platform’s support process. Refunds may need to be processed by the platform under its applicable policies and procedures.
You may also contact us for help with food or preparation concerns.
Refund processing
Approved refunds are returned to the original payment method whenever possible. The time until funds appear depends on your bank, payment provider, or ordering platform.
Contact us
Email: info@bamboohealthyfoods.com
Text messages: (954) 740-4201
Address: 6240 Coral Ridge Dr, Suite 110, Coral Springs, FL 33076
Nothing in this policy limits applicable consumer rights.