Questions, Answered Clearly.

Because every order is prepared fresh and many orders are customized, timing depends on the items selected, order size, and current kitchen volume. The direct ordering website and app show the best available estimate. During peak periods, please allow extra time.

Our ingredients are organized in kitchen stations rather than displayed on a service line. Digital ordering helps us protect accuracy, portions, customization, and kitchen flow.

Yes, when delivery is available for your address. Enter your address at checkout to see eligibility, the delivery fee, and the estimated arrival time. Select contactless delivery when that option is shown.

Text us immediately at (954) 740-4201. Because delivery requires an address and delivery charge, you may need to place a new order.

When curbside pickup is available for your order, text (954) 740-4201 with the order name or number after you arrive.

Use BAMBOO’s direct website, app, or in-store kiosk. Available pickup times appear during ordering. Pickup may not be enabled through third-party delivery platforms.

Request the cancellation and any payment adjustment through the platform where you placed the order. You may still text BAMBOO if the issue involves food preparation.

Text us immediately at (954) 740-4201. We’ll do our best to help, but changes or cancellations may not be possible once preparation has started.

For the fastest help, text (954) 740-4201 with the order name or number and a brief description of the issue. You can use this number for active BAMBOO, Uber Eats, or DoorDash orders.

Your bank may place a temporary authorization while it processes the attempted transaction. These authorizations usually disappear within the bank’s normal processing period. If it remains, contact your bank and send us the attempted-order details.

Third-party marketplaces charge their own platform fees, which may be reflected in menu prices. Ordering directly through BAMBOO gives you the clearest current pricing and availability.

The direct ordering website and BAMBOO app show the current menu, prices, ingredient availability, pickup and delivery options, and estimated timing.

Yes. Use the App Links area in the website footer to download or open the BAMBOO app.

Place your order at the in-store kiosk and select dine-in. If you would like help using the kiosk, ask a team member. We’ll prepare your meal fresh and bring the completed order to your table.

Order through BAMBOO’s direct website, the BAMBOO app, or the in-store kiosk. Delivery may also be available through supported third-party apps. Food orders are not taken by phone.

Most sauces are served on the side so you can control how much to use. Any recipe-specific exception is shown in the product details.

Yes. Available extras can be added during ordering, and any included amount, item limit, or additional charge is shown before checkout.

Choose 3 fresh fruits and 3 toppings from the options currently available.

Yes. The Custom Kids Bowl offers child-sized choices from the current bases, ingredients, proteins, and sauces. The available selections and limits are shown before checkout.

Yes. You can skip the base when that option is available in the ordering experience.

Choose 2 bases, 4 ingredients, 1 protein, 3 toppings, and 1 sauce. Any premium ingredient or extra charge is shown before checkout.

Choose a Global Bowl for a complete chef-developed flavor profile. Choose a Custom Meal Bowl if you already know the ingredients and portions you prefer.

The ordering experience shows the modifications currently available. Choose a Custom Meal Bowl when you want full control over the bases, ingredients, protein, toppings, and sauce.

Global Bowls are chef-developed combinations inspired by Chinese, Hawaiian, Italian, Mediterranean, and Mexican flavor profiles. Each bowl is designed as a complete regional concept.

No. Order À La Carte items through BAMBOO’s direct website, app, or in-store kiosk.

You can order available bases, proteins, vegetables, toppings, and sauces as separate portions. À La Carte is useful for meal prep, family meals, gatherings, barbecue sides, or adding extra portions to an order.

The açaí used in our organic base is sourced from Pará, Brazil, one of the world’s primary açaí-growing regions.

No. We do not add sugar to the açaí in store. The base arrives with guarana extract already included.

Start with the organic açaí base, then choose 3 fruits and 2 toppings.

The base is made from organic açaí berries with guarana extract already included. Guarana comes from a plant native to Brazil and contributes sweetness and the base’s characteristic flavor.

No. Our organic açaí base is served from a soft-serve machine for a smooth, consistent texture. Fruit and toppings are placed fresh on top, and we do not blend the base with ice or fillers.

The ordering experience shows the ingredients and modifications currently available before checkout.

Yes. Smoothies are blended when ordered using the current fruit and ingredient selections shown on the menu.

Current juice selections use fruits such as mango, strawberry, pineapple, lime, and lemon. Recipes and availability are shown in the ordering experience.

Yes. Fresh fruit juices are prepared when ordered using real fruit and the current recipe shown on the menu.

They are a smooth, filling option after a workout, as a quick meal, or when you need something convenient on the go.

Yes. Protein shakes are blended when ordered using the current ingredients and protein options shown on the menu.

Many of our sauces and dressings are prepared in-house from BAMBOO recipes. Recipes and availability can change, so review the current product details or contact us if you need information about a specific sauce or dressing.

Our beans are prepared in-house in batches and seasoned for the menu as part of our regular kitchen preparation.

Fresh produce is washed as part of our daily in-house preparation before it is cut, portioned, or served. The team follows food-service cleaning and handling procedures throughout preparation.

No. Organic status varies by item. Our açaí base is organic; other fruits are selected for freshness and quality and may be conventional.

Some produce is sourced locally and some comes from other regions, depending on quality, season, and availability.

No. Our beef tenderloin is filet mignon and is not sold as grass-fed.

No. We serve Norwegian farm-raised salmon selected for consistent quality, flavor, and texture.

BAMBOO uses extra-virgin olive oil for cooking and seasoning. We do not use seed, canola, or vegetable oils.

It means produce is washed, cut, portioned, cooked, seasoned, and prepared in-house with careful attention to detail. We do the kitchen work rather than relying on premade finished meals or assembly-line shortcuts.

We prepare ingredients fresh in-house and assemble each meal to order. Finished bowls are not held premade.

The team follows cleaning and sanitizing procedures throughout the day and during closing, including food-contact surfaces, equipment, utensils, and preparation areas. We also clean between tasks as needed to reduce cross-contact.

Team members follow sanitation and personal-item rules, including no headphones or jewelry while handling food.

We monitor cold and hot holding temperatures as part of our food-safety procedures. Our operating standard is below 38°F for cold ingredients and above 145°F for hot foods.

No. We use commercial food-service cleaning and sanitizing products; they are not marketed as hypoallergenic.

Use the + INFO area on the menu page to review dietary labels and ingredient details. When calorie, nutrition, or macro information is available, it will be shown there or in the ordering experience. Contact us before ordering if an allergy or dietary restriction requires additional clarification.

We use designated supplies where appropriate and clean cookware and prep surfaces between uses. Because BAMBOO is a shared kitchen, we cannot guarantee an allergen-free environment.

Yes. Many menu items and custom combinations can fit those preferences. Review the current product details and ingredients before ordering.

Most meal bowls are designed to be a satisfying main meal. How filling a bowl feels depends on the bases, ingredients, protein, and extras you select. Product details and available add-ons are shown before checkout.

BAMBOO does not currently offer regular in-store game viewing or game-day promotions. Any temporary promotion would be announced through official BAMBOO channels.

No. Riced vegetables are not part of the current base selection.

No. BAMBOO does not currently offer catering.

We do not serve soda. We offer freshly made smoothies, juices, protein shakes, and other available nonalcoholic beverages.

No. BAMBOO does not serve alcoholic beverages.

Yes. White shrimp and teriyaki shrimp are available when shown in the current ordering experience.

Before 11:00 AM, available items may include Açaí Bowls, Fruit Bowls, protein shakes, smoothies, juices, waters, and sides. Hot meal bowls begin at 11:00 AM after daily preparation is complete.

Yes. Global Bowls provide complete chef-developed combinations, while Custom Bowls let you choose the ingredients and structure.

The current menu includes Custom and Global Bowls, À La Carte portions, organic açaí, smoothies, fresh fruit juices, protein shakes, sides, and other available beverages.

We regularly review ingredient quality, availability, demand, and operational fit. Items may be added, updated, or removed so the menu stays focused and ingredients stay fresh.

No. Those items are not part of the current BAMBOO menu. Use the menu page or ordering app to see everything available now.

Salad Bowls are no longer on the menu. A Custom Meal Bowl—including one built without a base—lets you create a lighter meal with the ingredients you prefer.

It was renamed Custom Meal Bowl to make the option clearer. The current build includes 2 bases, 4 ingredients, 1 protein, 3 toppings, and 1 sauce.

The former Chef Bowl lineup was retired during a menu simplification. When the ingredients are still available, you can often rebuild an old favorite—such as the Calypso, Vegan, Simple, Chicken Quinoa, or Athlete’s Bowl—through the Custom Meal Bowl option. Current portions, availability, and prices apply.

For an order-specific problem, text (954) 740-4201 or speak with the team in person. Use the Refund Policy link in the website footer to review the current eligibility terms.

Yes. Ingredient and operating costs can change. The direct ordering experience shows the current price before you submit an order.

Certain proteins and toppings cost more because of ingredient quality, sourcing, portion size, and the preparation required. Any premium charge is shown before checkout.

No. BAMBOO does not currently offer a rewards program.

Yes. Gift cards are purchased in person at the restaurant. They can be used in person and, when supported by the current checkout, through the BAMBOO app or website.

Yes, when Apple Pay is presented as a payment option at checkout.

Yes. Complimentary drinking water is available for guests at the self-service water station.

Service animals are welcome as required by law. For pets in the outdoor seating area, please check with the team when you arrive because access can depend on current conditions and shopping-center rules.

Yes. The Coral Springs / Parkland location is on the ground level with step-free access from the shopping-center parking area. If you need to confirm a specific accommodation, use the Contact page before visiting.

Napkins are available at pickup and the customer-service area. To reduce waste, they may not be automatically placed in every bag.

BAMBOO is typically closed on Thanksgiving Day, Christmas Day, and New Year’s Day. Check the Locations page or ordering experience before traveling because holiday hours can change.

Yes. When found, items left behind are kept at the customer-service station.

Yes. BAMBOO has indoor and outdoor seating, with approximately 20 tables in total. Availability can vary by time of day.

Yes. BAMBOO is in a shopping center with free shared parking. There are no BAMBOO-only reserved spaces.

BAMBOO currently has one Coral Springs / Parkland location at 6240 Coral Ridge Dr #110, Coral Springs, FL 33076. Use the Locations page for directions.

For an active order, text (954) 740-4201. For a general or non-urgent question, use the Contact page and we’ll route your message to the right person. Our phone line is not monitored for calls, and personal contact details for individual team members are not published.

Openings change. Use the Careers page to review current areas of opportunity and submit an application.

BAMBOO began serving Coral Springs in 2015.

BAMBOO / Healthy Foods is a healthy-food restaurant focused on made-from-scratch meals, natural ingredients, Custom and Global Bowls, organic açaí, smoothies, juices, protein shakes, and À La Carte portions.